How do I speak to someone at ATO?

When you have a tax question or need help with your super, sometimes you just want to talk to a real person at the Australian Taxation Office (ATO). Whether you’re stuck on your tax return, worried about a debt, or just need some guidance, reaching out to the ATO can be easier than you think-if you know the right steps.

1. Call the ATO Directly

For Individuals:

  • Phone: 13 28 61
    This is the main line for personal tax queries, from checking your return to asking about deductions or updating your details.

For Businesses:

  • Phone: 13 28 66
    Use this number for business tax questions, including GST, ABN, PAYG, and other business-related matters.

For Superannuation:

  • Phone: 13 10 20

For Debt or Lodgement Issues:

  • Phone: 13 11 42

Calling from Overseas?

  • Phone: +61 2 6216 1111
    This is handy if you’re an Aussie living or working abroad and need to reach the ATO356.

Tip:
The ATO’s busiest days are Mondays, so try calling later in the week for shorter wait times. Their phone lines are open Monday to Friday, 8:00 am to 6:00 pm (local time)256.

2. Be Ready to Prove Who You Are

Before discussing your personal tax details, the ATO will ask you to verify your identity. Have your Tax File Number (TFN) or Australian Business Number (ABN) handy, and be prepared to answer questions about your tax history, employment, or superannuation. You might also need to confirm details from your driver’s licence, Medicare card, or passport2.

For faster future calls, ask about enrolling your voiceprint for secure voice authentication.

3. Explore Other Ways to Contact the ATO

  • Live Chat: Available for some services, like myTax, on the ATO website.
  • Online: Use your myGov account to send secure messages or link to ATO services.
  • In Writing: You can send letters or forms by post. For complaints or feedback, write to:
    ATO Complaints, PO Box 1271, Albury NSW 26405.
  • In Person: Book an appointment at an ATO shopfront if you need face-to-face help.
  • Accessibility: If you have hearing or speech difficulties, use the National Relay Service to connect you to the ATO.

4. For Urgent or Special Issues

5. Consider a Registered Tax Agent

If your situation is complex or you’re feeling overwhelmed, a registered tax agent can contact the ATO on your behalf and often get faster answers6.


Speaking to someone at the ATO is as simple as picking up the phone, verifying your identity, and asking your question. With multiple contact options-phone, online, in person, or even by mail-you can always find the help you need, no matter where you are in Australia or overseas.