GEPF contact details

Staying in contact with the appropriate office is crucial whether you’re a member or pensioner of the Government Employees Pension Fund (GEPF) in South Africa, whether you’re updating your personal information, tracking your pension, or filing a claim.

We’ll give you the most recent GEPF contact information in this page, explain how to get help, and give you some pointers on how to expedite your query response. Let’s get started.

What is the GEPF?

The Government Employees Pension Fund (GEPF) is the largest pension fund in Africa and one of the biggest in the world. It manages pensions and benefits for over 1.2 million active members and more than 400,000 pensioners and beneficiaries, all of whom have worked in various government departments across South Africa.

GEPF Head Office Address

If you need to visit the GEPF in person or send documents by courier or mail, here are the main office details:

GEPF Head Office
Trevenna Campus, Building 2A
Corner Meintjies and Francis Baard Streets
Pretoria, 0001
South Africa

GEPF Contact Numbers

For general queries, pension-related questions, or to follow up on existing claims, use the official contact numbers:

  • Toll-Free Number (South Africa): 0800 117 669

  • International Calls: +27 12 319 1000

  • Fax: 012 326 2507

GEPF Email Addresses

GEPF uses different email addresses for different services, so make sure you’re contacting the right department:

You can also send documents via email, but be sure to include your reference number and contact details.

GEPF Online Portal and Website

If you want to check your pension status, update your details, or download forms, visit the official GEPF website:

🔗 www.gepf.gov.za

The site includes a secure self-service portal, helpful FAQs, downloadable forms, and news updates. It’s available 24/7 and is a great first step for most queries.

Visit a GEPF Regional Office

GEPF has walk-in centres across South Africa, including major cities like Johannesburg, Cape Town, Durban, East London, and Polokwane. These offices are useful for:

  • Verifying documents

  • Submitting claims in person

  • Getting face-to-face assistance

To find your nearest GEPF regional office, use the Branch Locator on the GEPF website.

GEPF Office Hours

Most GEPF offices operate from:

  • Monday to Friday: 08:00 – 16:00

  • Closed on weekends and public holidays