In Queensland, Australia, court transcription and recording services have undergone significant changes in recent years. For many years, Auscript Australasia Pty Ltd was the primary provider of transcription services for Queensland courts and tribunals. However, with evolving technology and service models, the Queensland Department of Justice and Attorney-General (DJAG) has introduced new platforms and providers to enhance the efficiency, security, and accessibility of these services. One key development is the introduction of QTranscripts and the involvement of new transcription service providers, often referred to collectively as part of Queensland’s legal transcription landscape, including companies like QLC (Queensland Legal Communications) or similar entities.

What Was Auscript’s Role?

Auscript was the contracted transcription service provider for over 20 years, delivering court transcripts and recordings for the Supreme and District Courts, Industrial Relations Commission, and various tribunals throughout Queensland. Their services ensured accurate and timely transcripts, supporting the legal process and access to justice.

Transition to New Service Models and Providers

Starting around 2021, DJAG initiated a transition to a new service delivery model for court recording and transcription services. This shift aimed to improve operational efficiency, security, and cost-effectiveness. As part of this change:

• The QTranscripts platform was launched as the official online portal for ordering, tracking, and receiving court transcripts and audio recordings.
• New transcription providers, including Spark & Cannon and Epiq Australia, were selected through a rigorous procurement process to deliver transcription services under a panel arrangement.
• Auscript continued providing services during the transition period until the new providers fully took over.

What Is QTranscripts?

QTranscripts is a secure, web-based platform managed by DJAG that allows court users-including parties, legal representatives, and non-parties-to:

• Request transcripts and audio recordings of court and tribunal proceedings online.
• Track the progress of their orders in real time.
• Communicate with the Recording and Transcription Services team.
• Receive transcripts securely via encrypted links.

To access QTranscripts, users must log in using a Digital ID or myGovID, ensuring secure and confidential handling of sensitive legal documents.

How Does QLC Fit In?

While specific references to “QLC” in publicly available Queensland court transcription resources are limited, the acronym often relates to Queensland Legal Communications or similar transcription and legal support providers operating within the state’s legal ecosystem. These companies may collaborate with or be part of the panel of transcription service providers working alongside or succeeding Auscript.

Why These Changes Matter

The introduction of QTranscripts and new providers like Spark & Cannon and Epiq reflects Queensland’s commitment to:

• Enhancing the security and confidentiality of court transcripts.
• Providing efficient and transparent access to transcripts for all court users.
• Leveraging modern technology to streamline ordering and delivery processes.
• Ensuring high-quality transcription services through experienced providers.

How to Order Transcripts Now

If you need to order a transcript in Queensland:

1. Visit the QTranscripts portal via the Queensland Courts website.
2. Log in using your Digital ID or myGovID account.
3. Complete the audio and transcript request form online.
4. Review the estimated fees and turnaround times before submitting your order.
5. Track your order status and receive your transcript via a secure download link.

If you cannot access the online system, you can request a manual form by calling 1800 842 122 or visiting a courthouse.

Summary

Auscript played a pivotal role in Queensland’s court transcription services for many years. Today, the landscape has evolved with the launch of the QTranscripts platform and the introduction of new transcription providers as part of a modernised, secure, and efficient service model. Whether you’re a legal professional or a member of the public, understanding these changes is key to accessing court transcripts smoothly in Queensland.