How to use Halaxy telehealth?

Telehealth has become an essential part of healthcare delivery in Australia, offering patients and practitioners a convenient way to connect remotely. Halaxy Telehealth, integrated directly into the Halaxy practice management platform, provides a seamless, secure, and easy-to-use solution for video and phone consultations. If you’re new to Halaxy Telehealth or want to make the most of its features, this guide will walk you through how to set up and conduct telehealth appointments efficiently.

What Is Halaxy Telehealth?

Halaxy Telehealth is a built-in video and phone consultation tool that allows healthcare providers to conduct remote appointments without needing any additional software or sign-ups. It’s fully integrated with your Halaxy calendar, making scheduling and managing telehealth sessions straightforward.

Step 1: Schedule a Telehealth Appointment

  • From your Halaxy calendar, create a new appointment as usual.
  • When selecting the Location, choose Halaxy Telehealth for video consultations or Phone consultation if you prefer audio-only.
  • Complete the appointment details and save the booking.

Once saved, Halaxy automatically generates a unique secure link for each participant-the practitioner and the patient(s)-to join the session.

Step 2: Send the Telehealth Link to Your Patient

  • It’s crucial to send the unique appointment link to your patient ahead of time. You can include this in the appointment confirmation or reminder emails and SMS messages.
  • Patients will need this link to access the consultation; without it, they cannot join the call.

Step 3: Prepare for the Consultation

  • Ensure your device (computer, tablet, or smartphone) has a working camera and microphone.
  • Use supported browsers like Google Chrome, Safari, or Firefox for the best experience.
  • Check your internet connection for stability. A Wi-Fi connection is recommended over mobile data.
  • Before the appointment, open the Halaxy calendar, find the scheduled telehealth appointment, and click the Halaxy Telehealth link next to the location.
  • Click Launch Telehealth to open the virtual waiting room, where you can test your camera and microphone settings.

Step 4: Conduct the Telehealth Session

  • When your patient joins, click Join to start the consultation.
  • During the call, you can:
    • Share your screen or specific windows (useful for reviewing documents or test results).
    • Blur your background for privacy.
    • Mute/unmute your microphone or turn your video on/off.
    • Adjust audio and video settings as needed.
  • The system supports up to three participants in a single video call, allowing for group or family sessions if required.

Step 5: End the Session and Manage Billing

  • When the consultation is complete, click the red phone icon to end the call.
  • Halaxy charges telehealth credits based on the session length (2 credits per 15 minutes per patient). Make sure you have sufficient credits before starting.
  • After the appointment, you can proceed with invoicing and claim submissions directly through Halaxy, streamlining your workflow.

Tips for a Smooth Telehealth Experience

  • Send reminders with the telehealth link to reduce no-shows.
  • Encourage patients to join a few minutes early to troubleshoot any technical issues.
  • Use headphones to improve audio quality and maintain confidentiality.
  • Choose a quiet, private space for your consultation to ensure professionalism and patient comfort.

Why Choose Halaxy Telehealth?

  • No extra software: Everything runs within Halaxy, so no additional accounts or apps are needed.
  • Integrated workflow: Scheduling, conducting, and billing telehealth appointments happen in one place.
  • Secure and compliant: All consultations are encrypted and meet Australian privacy standards.
  • Flexible: Supports video, phone, individual, and group sessions.
  • Affordable: Pay only for the time used with a transparent credit system.

Summary

Halaxy Telehealth offers Australian healthcare providers a simple, secure, and integrated way to deliver remote consultations. By scheduling appointments in your Halaxy calendar, sending patients their unique links, and using the built-in video platform, you can provide quality care from anywhere. With easy setup, no additional software, and seamless billing integration, Halaxy Telehealth is an excellent choice for modern healthcare delivery.